Unfortunately the database server had disconnected from the network and needed to be reconnected. We have already identified the root cause and are taking steps to avoid this situation in the future.
Posted Dec 12, 2025 - 08:29 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 12, 2025 - 08:05 UTC
Update
We are continuing to work on a fix for this issue.
Posted Dec 12, 2025 - 07:57 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 12, 2025 - 07:30 UTC
Update
We have discovered an issue with the database server and are investigating.
Posted Dec 12, 2025 - 06:47 UTC
Update
We are continuing to investigate this issue.
Posted Dec 12, 2025 - 06:30 UTC
Investigating
Customers are currently unable to log in to our GX1 environment. We are investigating the issue and will provide an update shortly. Thank you for your patience.