Author-it Services Status

All Systems Operational

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Welcome to the Author-it status page. Here you will find up-to-date information about the status of our services. Please subscribe for notifications on updates and scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Author-it Cloud Operational
90 days ago
99.96 % uptime
Today
GX1 Operational
90 days ago
99.92 % uptime
Today
GX2 Operational
90 days ago
100.0 % uptime
Today
Statuspage Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 14, 2025

No incidents reported today.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Customers unable to log in to GX1
Resolved - This incident has been resolved.

Unfortunately the database server had disconnected from the network and needed to be reconnected. We have already identified the root cause and are taking steps to avoid this situation in the future.
Dec 12, 08:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 08:05 UTC
Update - We are continuing to work on a fix for this issue.
Dec 12, 07:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 12, 07:30 UTC
Update - We have discovered an issue with the database server and are investigating.
Dec 12, 06:47 UTC
Update - We are continuing to investigate this issue.
Dec 12, 06:30 UTC
Investigating - Customers are currently unable to log in to our GX1 environment.
We are investigating the issue and will provide an update shortly.
Thank you for your patience.
Dec 12, 06:30 UTC
Dec 11, 2025

No incidents reported.

Dec 10, 2025
Author-it Cloud GX1 Planned Maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 20:00 UTC
Scheduled - During this period access to all components of Author-it will be interrupted while we roll out our updates. Prior to the outage please close all Author sessions to avoid losing work. In Author select [ File / Exit Author] .
Please bear with us during this time.

Thank you
Dec 9, 19:05 UTC
Dec 9, 2025
Dec 8, 2025

No incidents reported.

Dec 7, 2025
Author-it Cloud GX2 Planned Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 07:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 06:09 UTC
Scheduled - During this period access to all components of Author-it will be interrupted while we roll out our updates. Prior to the outage please close all Author sessions to avoid losing work. In Author select [ File / Exit Author] .
Please bear with us during this time.

Thank you
Dec 7, 06:08 UTC
Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
Author-it Cloud GX1 Planned Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:00 UTC
Scheduled - During this period access to all components of Author-it will be interrupted while we roll out our updates. Prior to the outage please close all Author sessions to avoid losing work. In Author select [ File / Exit Author] .
Please bear with us during this time.

Thank you
Dec 2, 19:39 UTC
Dec 2, 2025
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

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