Author-it Services Status

All Systems Operational

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Welcome to the Author-it status page. Here you will find up-to-date information about the status of our services. Please subscribe for notifications on updates and scheduled maintenance.

Author-it Cloud Operational
90 days ago
99.87 % uptime
Today
GX1 ? Operational
90 days ago
99.96 % uptime
Today
GX2 ? Operational
90 days ago
99.77 % uptime
Today
Statuspage Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 17, 2025

No incidents reported today.

Jul 16, 2025

No incidents reported.

Jul 15, 2025
Completed - The scheduled maintenance has been completed.
Jul 15, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:30 UTC
Scheduled - GX1 is undergoing some regular maintenance. Parts of the service will be unavailable for the duration of the maintenance.
Jul 15, 20:28 UTC
Jul 14, 2025
Resolved - Full access to Files from Author has been restored.
Jul 14, 02:30 UTC
Investigating - We are currently investigating an issue where Author is unable to access folders in the Company Share resulting in linked images failing to display and an inability to create new ones.
Jul 13, 21:00 UTC
Jul 13, 2025
Resolved - The problem with publishing large books to Magellan taking an excessively long time has been resolved with publishing times back to normal.
We will continue to monitor the servers and to work with AWS to identify the root cause.

Jul 13, 20:26 UTC
Update - We have successfully upgraded the file servers. Initial testing indicates that publishing performance is back to normal. However, we will continue to monitor the servers and continue to work with AWS to identify the root cause.
Jul 13, 10:08 UTC
Update - Some customers continue to experience reduced performance during the publishing of Magellan. This is most noticeable for larger books. The issue appears to be related to network performance when a large number of files are involved or generated by the publishing process. We continue to work with AWS to identify the cause of this issue and sincerely apologise for the inconvenience.
Jul 1, 02:50 UTC
Update - We are still investigating an issue where publishing large books to Magellan takes longer for certain customers. We are working closely with AWS to resolve it. Thank you for your patience.
Jun 27, 01:39 UTC
Investigating - We are currently investigating an issue where publishing to Magellan is taking longer than expected for some customers.
Jun 25, 00:54 UTC
Completed - The scheduled maintenance has been completed.
Jul 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 04:00 UTC
Scheduled - Author-it Cloud will be undergoing extended maintenance on the 13th of July. The maintenance will take place from 04:00 to 10:00 UTC. Please note that this is starting earlier than the normal maintenance window of 06:00 to 10:00 UTC. This extended maintenance will allow us to perform important upgrades to our file servers.

You will not be able to use Author-it during this time. We apologize for any inconvenience this may cause.

Jul 11, 02:01 UTC
Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.