Resolved -
The problem with publishing large books to Magellan taking an excessively long time has been resolved with publishing times back to normal.
We will continue to monitor the servers and to work with AWS to identify the root cause.
Jul 13, 20:26 UTC
Update -
We have successfully upgraded the file servers. Initial testing indicates that publishing performance is back to normal. However, we will continue to monitor the servers and continue to work with AWS to identify the root cause.
Jul 13, 10:08 UTC
Update -
Some customers continue to experience reduced performance during the publishing of Magellan. This is most noticeable for larger books. The issue appears to be related to network performance when a large number of files are involved or generated by the publishing process. We continue to work with AWS to identify the cause of this issue and sincerely apologise for the inconvenience.
Jul 1, 02:50 UTC
Update -
We are still investigating an issue where publishing large books to Magellan takes longer for certain customers. We are working closely with AWS to resolve it. Thank you for your patience.
Jun 27, 01:39 UTC
Investigating -
We are currently investigating an issue where publishing to Magellan is taking longer than expected for some customers.
Jun 25, 00:54 UTC