Update - Some customers continue to experience reduced performance during the publishing of Magellan. This is most noticeable for larger books. The issue appears to be related to network performance when a large number of files are involved or generated by the publishing process. We continue to work with AWS to identify the cause of this issue and sincerely apologise for the inconvenience.
Jul 01, 2025 - 02:50 UTC
Update - We are still investigating an issue where publishing large books to Magellan takes longer for certain customers. We are working closely with AWS to resolve it. Thank you for your patience.
Jun 27, 2025 - 01:39 UTC
Investigating - We are currently investigating an issue where publishing to Magellan is taking longer than expected for some customers.
Jun 25, 2025 - 00:54 UTC
Welcome to the Author-it status page. Here you will find up-to-date information about the status of our services. Please subscribe for notifications on updates and scheduled maintenance.
Author-it Cloud
Operational
90 days ago
99.9
% uptime
Today
GX1
?
Operational
90 days ago
99.96
% uptime
Today
GX2
?
Operational
90 days ago
99.84
% uptime
Today
Statuspage Email Notifications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jul 1, 19:12 UTC
Update -
We are continuing to monitor for any further issues.
Jul 1, 02:48 UTC
Update -
We are continuing to monitor for any further issues.
Jul 1, 02:47 UTC
Monitoring -
A fix has been implemented and we continue to monitor results.
Jul 1, 02:38 UTC
Investigating -
We are currently investigating a problem with users access Author. Users attempting to login are presented with a Library Select window and are unable to login to Author successfully.
Jul 1, 02:23 UTC
Resolved -
This incident has been resolved.
Jun 30, 20:23 UTC
Monitoring -
We believe the issue has been corrected, should you have an issue, please log out of author it and try again after 15 minutes. If you are still facing issues, please log an issue with the time you tried to log in.
Jun 30, 12:53 UTC
Investigating -
User sessions are failing to log in to Author application, we are investigating right now
Jun 30, 12:10 UTC
Completed -
The scheduled maintenance has been completed.
Jun 25, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 UTC
Scheduled -
We will be deploying the latest version of our Author-it software to the GX1 production environment. During this period access to all components of Author-it will be interrupted while we roll out our updates. Prior to the outage please close all Author sessions to avoid losing work. In Author select [ File / Exit Author] . Please bear with us during this time.
Completed -
The scheduled maintenance has been completed.
Jun 23, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 02:00 UTC
Scheduled -
Author-it cloud publishing will be temporarily down whilst an emergency update is applied. We expect this to take approximately an hour and apologise for the inconvenience
Jun 23, 01:59 UTC
Completed -
The scheduled maintenance has been completed.
Jun 22, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 06:00 UTC
Scheduled -
We will be deploying the latest version of our Author-it software to the GX2 production environment on 22/6/2025. During this period access to all components of Author-it will be interrupted while we roll out our updates. Prior to the outage please close all Author sessions to avoid losing work. In Author select [ File / Exit Author] . Please bear with us during this time.